1xbat Frequently Asked Questions

Deposits are usually credited to your account within a few minutes. If it takes more than 30 minutes, first check your mobile banking app to confirm the transaction was successful. If it was, note the transaction ID and contact 1xbat via 24/7 live chat or [email protected]. Providing the correct details will allow the support team to resolve it quickly.

1xbat currently supports three mobile banking methods — bKash, Nagad and Rocket. These are the most popular mobile wallets in Bangladesh, so any smartphone user can deposit with ease. The minimum deposit amount for each method is ৳300.

1xbat does not charge any service fee or commission on deposits. However, if your mobile banking provider (bKash, Nagad or Rocket) applies a transaction fee, that will be deducted according to their own policy. Check the fee schedule in the relevant mobile banking app for details.

Log in to your 1xbat account and go to the deposit page. Select the Nagad option. Send money from the Nagad app to the specified number, and use your user ID as the reference. The minimum deposit is ৳300. Once the payment is confirmed, your balance will be updated within a few minutes.

On the deposit page, select bKash and send the payment to the merchant number shown. Enter your 1xbat user ID in the payment reference field — this is important, as missing it may delay the credit. Send at least ৳300. After the transaction, save the bKash SMS confirmation.

Yes. The 1xbat customer support team can assist in both Bengali and English. This has been arranged with Bangladeshi players in mind, so you will receive a quick and clear response even when you ask in Bengali.

To get a faster resolution, have the following ready before you reach out: your registered email or user ID, the transaction ID related to the issue (if applicable), a brief description of when and where the problem occurred, and a screenshot if possible. Having this information lets support resolve your issue much more quickly.

1xbat offers two support channels. The first is live chat — you can start a chat directly from any page on the website and receive an instant response. The second is email — write out your issue in detail and send it to [email protected]. Email is better suited for complex matters since you can attach files as evidence.

1xbat support is available 24 hours a day, 7 days a week — regardless of day or night, holidays or festivals. Even if you have a problem at midnight or early morning, you can get help immediately via live chat. You can reach us at any time according to Bangladesh Standard Time (BST, UTC+6).

Live roulette uses a spinning wheel and a small ball. You place a bet on a number, a group of numbers (1–18 or 19–36), or a colour — red or black. The dealer spins the wheel and the result is determined by where the ball lands. In European roulette there are 37 slots numbered 0 to 36.

Yes, both Teen Patti and Andar Bahar are available in the 1xbat live casino section. Teen Patti is a popular South Asian card game where the highest hand with three cards wins. In Andar Bahar, a target card is drawn and you guess whether the next matching card will land on the Andar (left) side or the Bahar (right) side. Both games have simple rules and are particularly popular among Bangladeshi players.

Bet limits vary across different live tables, so players with both smaller and larger budgets can participate comfortably. There are options ranging from low-budget tables all the way to high-roller tables. The limits are clearly displayed next to each table in the lobby, making it easy to choose a table that suits your budget.

Live dealer games are broadcast in real time from a professional studio. A trained dealer runs the game at the table, and high-quality cameras capture the action from multiple angles and stream it to your screen. You can also chat with the dealer during the game. The real-time streaming makes the game fully transparent and fair.

For playing on a limited budget, choose low-volatility slots. These games pay out small wins frequently, making it easier to keep your balance going longer. Look at the minimum spin cost when selecting a game and keep your bet per spin to a small fraction of your total balance. You can filter the slots in the 1xbat slot lobby to easily find budget-friendly options.

Many slot games offer a demo or free-play mode where you can learn the game mechanics using virtual coins — with no real money at risk. This is an ideal approach for new players. However, any winnings in demo mode cannot be withdrawn; you will need to switch to real-money mode to win actual payouts.

Free spins can be obtained in two ways — either by landing a specific number of scatter symbols within the game, or as part of a promotional offer from the platform. In-game free spins usually activate special features. For promotional free spins, read the associated terms and conditions as they may have their own wagering requirements or expiry period.

RTP stands for Return to Player — it is a theoretical percentage indicating the average share of total bets that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. However, this is a mathematical average across millions of spins — it does not guarantee winning or losing in any single session. Every spin is completely independent.

In a progressive jackpot, a small portion of every bet placed by every player is added to the jackpot pool. The more players who play, the faster the pool grows. When someone wins the jackpot, the pool resets to zero and begins growing again. This is why progressive jackpot amounts can sometimes become very large.